Cancellation Policy

Cancellation requests can be submitted through the following channels:

The refund you receive depends on when you cancel relative to your scheduled experience. All times are in IST.

For detailed refund processing timelines, see our Refund Policy.

If you booked with a 25% advance payment and wish to cancel:

• 48+ hours before: Your full advance (25%) is refunded. No further charges.
• 24–48 hours before: 75% of the advance amount is refunded. No obligation to pay the remaining balance.
• 12–24 hours before: 50% of the advance amount is refunded. No obligation to pay the remaining balance.
• Less than 12 hours: The advance payment is forfeited. No additional charges.

You will never be charged more than what you have already paid. The outstanding balance is automatically voided upon cancellation.

For group bookings (10 or more guests), the following additional rules apply:

• Full group cancellation: The standard cancellation windows apply. The group lead or booking contact must initiate the cancellation.
• Partial group reduction: If reducing group size by fewer than 30% of total guests, the price may remain the same (per-head pricing adjustments apply only above the 30% threshold).
• Reducing group size by 30% or more: This is treated as a cancellation and rebooking. The original booking is cancelled per standard terms, and a new booking is created at the revised group rate.
• Corporate/event bookings: May have custom cancellation terms as specified in the quotation or agreement. These terms supersede the standard policy.

Neither Goa Trip Package nor the customer shall be held liable for failure to perform obligations under a booking when such failure results from events beyond reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, cyclones)
• Severe weather conditions rendering activities unsafe
• Government actions (lockdowns, curfews, travel restrictions)
• Pandemics or public health emergencies
• Civil unrest, strikes, or port closures
• Technical failures beyond our control (e.g., widespread power outages, telecom failures)

In force majeure situations, we offer a full refund or a booking credit valid for 12 months, at your choice.

In rare cases, we may need to cancel a booking due to:

• Operator unavailability or vessel maintenance
• Safety concerns identified before the experience
• Minimum group size not being met (applicable to shared cruises)
• Regulatory or permit issues

In all such cases, you will receive a full refund within 24 hours, or we will offer an equivalent alternative experience at no extra cost. We will notify you as early as possible via WhatsApp and email.

Our team is available to assist with cancellations and answer any questions: