Legal
Transparent refund terms. No hidden clauses.
Last updated: June 2026
At Goa Trip Package, operated by Shivendra Yadav, we believe in fair and transparent refund practices. Your refund amount depends on when you cancel relative to the scheduled experience. All refunds are processed through the original payment method via PayU.
| Cancellation Window | Refund | Details |
|---|---|---|
| 48+ hours before experience | 100% | Full refund, no questions asked |
| 24 to 48 hours before | 75% | 25% retained as processing fee |
| 12 to 24 hours before | 50% | 50% retained as late cancellation fee |
| Less than 12 hours / No-show | 0% | No refund applicable |
Once a refund is approved by Goa Trip Package, the following processing timelines apply:
You will receive a refund confirmation on WhatsApp and email with the PayU refund reference number for tracking.
If an experience is cancelled due to adverse weather conditions (heavy rain, high seas, storms, or government weather advisories), you will receive a full refund or the option to reschedule at no extra cost, at your choice.
If a cruise operator, yacht owner, or activity vendor cancels the experience for any reason (mechanical issues, overbooking, crew unavailability), you will receive a full refund within 24 hours. We will also attempt to offer an equivalent alternative at no additional cost.
If an experience is significantly shorter or differs from what was described (e.g., cruise route changed, activity reduced), you may request a partial refund. We will review the case and provide a fair resolution within 48 hours.
Cancellations due to government orders, lockdowns, curfews, or natural disasters qualify for a full refund or credit towards a future booking (valid for 12 months).
